It looks like you're using an outdated version of Internet Explorer. The website may not function as intended. The key measures of our performance are the reliability and punctuality of those journeys and, in the past year, we operated 99.5% of our scheduled services. ‘The Seasider’ takes in some of the borough’s top tourist attractions and leisure facilities and is proving to be a significant draw for residents and visitors, from the north east and further afield. View the Privacy Policy for details of how we collect and use your information. Limited services. The north east team introduced a standardised fare structure for bus journeys in Hartlepool, with the new one-price ‘Hartlepool Anywhere’ ticket allowing passengers to travel anywhere within the town for £1.80 (or £1 for under 19s). A bus (contracted from omnibus, with variants multibus, motorbus, autobus, etc.) To speak with a Customer Communications Assistant, please contact us via email or on Twitter. We are based locally at our head office in Sunderland and are a subsidiary of Stagecoach Group Plc. Alternatively, why not use our journey planning tool to find live timetable information for any service on our network? Many of our employees have shown impressive commitment and loyalty to Stagecoach. Registered address 3rd floor, 41-51 Grey Street, Newcastle-Upon-Tyne NE1 6EE, Unfortunately, this map isn't supported on your browser. Over the past year, 75 new drivers were trained to become PCV licence holders. 0191 420 5050, Email us We run safe, reliable, clean, punctual and comfortable local bus services through the North East and Highlands of Scotland. For online paper ticket enquiries (eg VIP, 13 week and annual tickets) please contact us: If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. North East Customers are advised that Arriva North East services across the region have increased back to their normal levels, similar or identical to their position before the COVID-19 epidemic. You can keep up to date checking our main Coronavirus page. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Follow us and tweet your questions and comments to @StagecoachNE. Select a route to download a schedule or view it online. Buses from Newcastle towards Blaydon are unable to serve the bus stops on Chainbridge Road due to a burst water main. is a road vehicle designed to carry many passengers.Buses can have a capacity as high as 300 passengers. Despite another year of an exceptional number of work schemes across the region, of these, 92% operated within 5 minutes of their scheduled time. Route variations. Show updates 4. 47 Westgate Street, Cardiff Closed until further notice . You can also find out more about our parent company, Stagecoach UK Bus. Plan your journey in real time. We know many of you will be looking for information for how lockdown will affect our services. 2546698), whose registered office is One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW. please contact us: Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day. * a required field. Get info on local tickets by type of passenger eg adult, child or young person. We operated over 19 million miles over the last year and passengers made over 61 million journeys. If you have a lost property enquiry, please email or tweet us and remember to include details of the route, date and time of the bus journey you were on. Using a traffic-light LED system on the dashboard, GreenRoad gives drivers instant feedback on their driving manoeuvres and encourages smoother, safer, and more fuel-efficient driving. ... Stop 22 Main North Rd - East side (Stop Code: 11871) 442 Main North Rd, Blair Athol. Following the successful introduction of the £1 single fare for Under 19s, the ‘VIP’ product range has grown steadily and contributes significantly to the increasing volume of bus passengers in the region. This includes the reinstatement of normal service frequencies and also reinstatement of normal evening timetables across the region. Contactless, smart ticketing and the Stagecoach Bus app offer yet more convenience to customers and contribute to reducing dwell times which speeds up customer journeys. Learn how to enable Javascript. In total, 109 drivers (including existing licence holders, new recruits and transfers) have been placed in our local depots. Current service information is available via pre-recorded message. In April 2019, Stagecoach North East unveiled a new bus route to serve the North Tyneside coastline, operating between North Shields Ferry and Whitley Bay. We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Click on the route number for a timetable (some are in Portable Document Format – see bottom), or on the vehicle type for a photo and descriptive page on the route. Our drivers also attend certified classroom courses during the year to maintain their Driver Qualification Card, which requires them to maintain and improve their skills through regular training programmes. Find out more on our travelling safely pages for England, Wales and Scotland. It looks like you're using an outdated version of Google Chrome. Get all the help and info you need on our website and services. Find out all the information you need to know about how Stagecoach North East operates, including details of passengers, staff and services. Lothian Buses – We operate over 50 regular services with plenty of connections across the network. ... via Sudholz Road & North East Road. Service operates 7 days. Find out about Stagecoach North Scotland's operations, including key facts and information on passengers, staff, services, fares, fleet and environmental initiatives. Airport Buses – We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. In light of the government’s latest COVID restrictions, our services are now running to temporary timetables. Please catch your bus at Blaydon Bus Station. Timetable for 10 - Hexham / Blackhall Mill / Rockwood Hill / Tyne View Retail Park / Prudhoe - Crawcrook - Ryton - Blaydon - Metrocentre - Newcastle Timetables – For those all important bus times, we have detailed timetables for every service across the network. We operate a fleet of 437 buses and have invested millions in new buses for local areas over the last couple of years, all of which are fully accessible and meet the latest Euro emission standards. Our environmentally friendly local bus services operate in Newcastle, South Shields, Sunderland, Hartlepool and Teesside. In addition, the app enables customers to pinpoint their location during their journey, helping them determine where they are on the route at any one time, how far they are from their destination and when to get off the bus, which is particularly beneficial to key disability groups and those who are not regular bus users. Please note we will use cookies to store your location and provide a better website experience. November 2018 marked the roll-out of a set of Group-wide initiatives designed to remove barriers to bus travel and encourage modal shift. Limited services. Of those, 0.5% did not operate, 0.06% was due to factors within our control, such as driver and vehicle allocation, and 0.44% was due to factors out of our control such as bad weather, road closures and traffic congestion. Busways Travel Services Limited, a company registered in England and Wales (Registered No. During that period, we received 2552 complaints, the equivalent of one complaint for every 24,000 passenger journeys. Lothian Buses – We operate over 50 regular services with plenty of connections across the network. Go North East, which serves County Durham and Tyne and Wear, has released a guide to getting the bus over the festive period, starting on December 22 with normal timetables. We work with drivers continuously to improve driving skills and use a monitoring system on buses called GreenRoad. The most common type is the single-deck rigid bus, with larger loads carried by double-decker and articulated buses, and smaller loads carried by midibuses and minibuses while coaches are … Stagecoach North East places the utmost importance on vehicle presentation and our local teams are tireless in their efforts to maintain high standards of cleanliness for customers, both on-board and externally. In April 2019, Stagecoach North East unveiled a new bus route to serve the North Tyneside coastline, operating between North Shields Ferry and Whitley Bay. The ticket offers a great incentive to make the most of public transport while taking in the wide variety of visitor attractions available in our local towns and cities. For smart card enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. The majority of our employees live within the local communities we serve. We care about protecting your privacy. We are making some real strides in becoming a greener, smarter bus company; the recent inception of mobile tickets and reusable smart cards helps to significantly reduce the number of paper tickets issued by ticket machines, whilst our investment in environmentally friendly vehicles continues to grow. If you still haven't found what you're looking for, please tweet or email our North East head office from 09:00 to 17:00, Monday to Friday. We continue to seek improvements both through rescheduling services and discussions with our local highway authorities. Our local Customer Communications team strives to maintain and improve customer relations via social media, telephone, email and web. The website may not function as intended. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary. Stagecoach North East’s X24 express service between Sunderland and Newcastle via Doxford International has enjoyed considerable growth, with passenger numbers over the last 12 months increasing at an average of 19% year on year. Your one stop resource for Bus, Train and Tram Timetables, Journey Planner, Metrocard, Service Updates, News and more! Passengers can also find out information on journey duration, fares and live running times to check the status of their journey before catching the bus. Twitter: @StagecoachNE (Monday - Friday, 09:00-17:00*), Stagecoach North East Head OfficeWheatsheafSunderlandSR5 1AQ. General Enquiries This year, 79 long-serving employees were acknowledged after accumulating an impressive 2,370 years of service between them, and each one was recognised for their prolonged hard work and commitment over the years at a celebration dinner and awards ceremony. Please remember to include details of the route, date and time of the bus journey you were on. 271. Cleveland Transit Limited, a company registered in England and Wales (Registered No. Stratton Crossroads Northbound bus stop suspended Due to roadworks in the area, the Stratton Crossroads bus stop heading towards Penhill has been suspended until further notice, the nearest stops are Wheeler Avenue (Cricklade Road) or Fairford Crescent (Penhill Drive 17/17A/21) and Bradley Road (24), we apologise for the disruption and any inconvenience caused ^DH These channels are used as platforms from which to engage our customer base in both promotional and operational activities, helping to streamline the customer experience and provide proactive and reactive support wherever possible. Head Office, Sloper Road, Cardiff 08:30 - 16:30 Monday to Friday Telephone calls and social media Head office - closed until further notice This report covers our activities over the year up to the end of April 2019. We really value your opinion on how we are doing - please feel free to drop us an email or write to us. Scroll table horizontally to view table content, Set your location for services and tickets only in your area. We are a major employer in the local economy, with 1,337 employees, of whom 1,057 are drivers, 179 are engineers and 101 are administration and managerial staff. In August 2018, Stagecoach North East invited families in Tyne & Wear to leave the car at home and benefit from exceptional value when travelling together, with the introduction of the Family dayrider PLUS ticket. Over 61 million passenger journeys were made on Stagecoach North East buses, Over 19 million miles operated across the North East, 1,337 staff employed across six Stagecoach North East depots, 437 buses across Newcastle, South Shields, Sunderland, Hartlepool and Teesside. The initiative has now been rolled out across Teesside and in Hartlepool. You must wear a face covering throughout your journey, unless you are exempt. *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles. By continuing to use this website you consent to this and you can view our cookie policy here. A total of 20 Fleet Elite awardees have achieved the Gold badge for consistently maintaining their Fleet Elite safe and fuel-efficient driving for three consecutive years, while 128 drivers achieved the Master Fleet Elite status for maintaining the rating for four or more consecutive years. In the last year, 255 drivers (24%) were awarded Fleet Elite status under a comprehensive driving safety measurement programme managed by GreenRoad. 2295227), whose registered office is One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW. Please check that you are using a supported browser (such as, Hexham / Rockwood Hill / Blackhall Mill / Prudhoe, via Metrocentre, Blaydon, Ryton and Crawcrook, To Hexham / Rockwood Hill / Blackhall Mill / Prudhoe, Get access to exclusive offers, fare promotions and competitions, Keep up to date with all the latest news and announcements. Your one stop resource for Bus, Train and Tram Timetables, Journey Planner, Metrocard, Service Updates, News and more! Our customers made a total of over 61 million journeys on our buses throughout the year. Please upgrade your version of Chrome. It's simple to use and ideal for quickly checking bus times. Most services continue to operate but with some reduced frequencies, so we're here for when you need us. ... North East side (Stop Code: 11182) 360-364 Mawson Lakes Blvd, Mawson Lakes. Stagecoach North East continues to demonstrate its commitment to making bus travel more attractive and accessible for young people in the region. To find out more, click the 'Temporary COVID timetables' title above. Timetable for 56 - Newcastle - Gateshead - Queen Elizabeth Hospital - Wrekenton - Springwell - Donwell - Concord - Sulgrave - Nissan - Hylton Castle - Southwick - Sunderland hello@gonortheast.co.uk, © Go North East Ltd 2021 (registered in England & Wales 02057284) If you want a customized schedule, then please narrow your search to the stops that you use, and choose weekday, weekend, or holiday schedules. Timetables – For those all important bus times, we have detailed timetables for every service across the network. Our Services. Your experience using this site will be limited and you may not be able to access information about services. Find PDF timetables services across the Arriva UK Bus network in the list below. Routes, maps, plan a journey, tickets sales, realtime traffic and travel updates. 029 2066 6444 Use our feedback form [email protected]. Bus Schedules. Information on all forms of transport in London including cycle hire. They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends. Follow us on Twitter @StagecoachNE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good). You have Javascript disabled. Please upgrade to the latest version of Microsoft Edge. The first bus company in the group to introduce contactless payments across its entire fleet, the technology at Stagecoach North East now captures 32.3% of our on-bus sales while contactless transactions reached a value of over £10million in March 2019. Our Services. We monitor our services for punctuality and, in the past year, our AVL system tracked 99% of all scheduled journeys. With newer buses featuring USB charging points, a total of 210 buses in the North East are now also fitted with free WI-FI for the convenience of our customers. Airport Buses – We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. Please see our guide to tickets for a summary of our tickets and passenger types in the North East of England and if you still have a question, please call or email us. The Stagecoach Bus app offers a simple journey planning tool which uses interactive maps and the smartphone GPS system to help customers identify their nearest bus stop, and the most suitable bus service for their journey requirements. ... Stop 22 North East Rd - South East side (Stop Code: 12146) 332-336 North East Rd, Klemzig. Please check our latest timetables for more information. Contracted from omnibus, with variants multibus, motorbus, autobus, etc. enhanced. Recruits and transfers ) have been placed in our local depots safely including limiting seats!, 09:00-17:00 * ), whose registered office is one Stockport Exchange, 20 Railway Road Stockport! 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