These complaints include the following: “There was decayed wood detected on the inside of one of the large windows, I called service. Both doors in primary home are now clouded with condensation in between the panes of glass. You can find contact details for Pella above. Their products are substandard and their "labor" warranty suggests that they are very well aware of that fact. WHO DO I SPEAK WITH. There are other alternatives out there. I am waiting for the 5th replacement and have become very frustrated with the numerous appointments made then being canceled at the last minute or having another defective product delivered only to have it taken back and re-ordered. He obviously did not notice me. Larry apparently broke his leg on vacation so I don't know who to call so I left voice mails with people at his office and have not received a call back. When I would speak to Larry at the Irmo, SC office he would always say Pella messed up the order and he would fix the problem. With Pella, you are paying for the "name" and it turns out the name Pella comes with quite a bit of tarnish! Traveling on PA Turnpike I-76 when your truck almost ran me in to the barrier on my left. The... My Pella proline sliding glass door is rotting. The Pella customer service rep pulled up the very large original order from 1998 and found my windows and doors. Ply Gem Windows is a window manufacturer located in North America specializing mainly in mid-grade windows and doors designed to enhance your home and make your spaces brighter. Pella Window & Doors lacked in customer service, supplied a poor quality product, and hired a substandard contractor for installation. I faithfully put fresh poly on the frames annually but they are still rotting. Brand comparisons for any product are difficult, but it is especially thorny when dealing with two large window companies such as Pella and Andersen that have reasonably good reputations and long histories. In fact, Pella, Andersen and Simonton Vinyl Windows are the big 3 when it comes to name and brand recognition in the replacement window market. Insurance company suggests to replace the entire oak floor and pursue Pella for replacement of floor. Quality - Pella makes high-quality, well-constructed windows that are designed to last. Advanced Low-E Insulating Glass with argon delivers balanced insulation for cold winters and hot summers. They told me Joe Kendall. Andersen offers standard 20-year warranties on glass and 10 years on operable parts. I called Pella for warranty & they told me $300 to have someone change just one window, the glass, NOT the whole frame. You have 2 years of comfort; after that, Pella is standing by to dip into your wallet to help fund its inferior quality. Three weeks ago I missed a day of PAID WORK so the PELLA RETAIL PRODUCT MANAGER could do his measurements and give me a product list for installation. Pella is known for their long-lasting, reliable warranties. sales, order fulfillment, technical and … The new part does not come with any warranty. Still to this day I still have not had my bay window replaced. Use this comments board to leave complaints and reviews about Pella. I will never install another Pella product. a solid core storm door by Pella I purchased three years ago. One unit rotted and was replaced by Pella in 204 at a cost of $2, 000 plus. When a home with Pella windows is sold, the materials warranties are still equal to or better than Andersen material warranties in all lines but Renewal. Pella Impervia Fiberglass. I love this window system, but fear that the financial consequences if this continues to affect the 16 other windows that have such shades. Of the 3, Pella gets the most customer service complaints - usually for one reason, Pella vinyl … With Pella, you are not. Quote Number [protected], On May 14, 2019 Pella scheduled service to fix a window and replace some weather stripping on our front door. I could have been killed and or my vehicle totaled 2 weeks after I purchased it. Online Complaints Over Pella Windows Mounting. what a surprise!!! Learn more about Pella warranties. We choose Pella because of the good reference we are see everywhere but our experience has been a really nightmare. So as of now I still do not have my Bay window replaced and have no idea when its coming in. pella architect series slider doors are defective. Good family man. 2 calls to him 2 days ago resulted in nothing. Stop by to see and touch a variety of energy-efficient windows and doors. Who do I speak with. I bought a PELLA DOOR from a PELLA STORE and paid to have a PELLA installer do the work. My fear is that the installation of the PELLA product will not be well done and I will have no recourse as the PELLA CORPORATION already has their money and now takes no responsibility for a PELLA product. I still think he's a nice guy and good family man. Windows installation and customer service, accident from one of your trucks (hit and run). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pella Customer Service. His license plate number is Iowa DB2338. Let us help you find a solution to the problem you're having. If you have questions about our products or business, don’t hesitate to ask. All rights reserved. If Pella is Pella® 250 Series provides exceptional vinyl performance and style and a higher quality look than traditional vinyl. And I'm not? https://pella.pissedconsumer.com/pella-window-11324/RT-C.html [protected] (Phone) per your website. The product warranty for your product (shown above). In a few months it will be one year since this has started. This company does respond, but not as often as you'd expect them to. We first started having small, brownish ball like objects between the window door on the left side. Nontransferable Limited Lifetime Warranty on Pella Impervia’s Duracast Material. I bought 2 of these units in 1993. I am not looking for a free shade since I understand that the warranty has expired. He was rushed as needed to be home for a family dinner as his daughter was leaving for Madison. I have triple pane throughout my home. At some point, they decided to do it some other day, but did not inform us of the change. Pella Warranty Coverage. The Pella Care Guarantee is not available through other retail stores, Pella Certified Contractors, Pella Select Contractors or independent contractors. However, the charge to fix these defective, substandard doors will be $540.00!! We purchased 2 Pella Architect Series slider doors in 2011 for primary home. I had no where to go. Find the right Pella windows and doors for your home. ... BBB asks third parties who publish complaints… Pella’s wooden windows come with a 20/10 limited warranty, meaning that there is twenty year warranty coverage for glass and a ten year warranty for non-glass. KO'R, I bought my house about 5 years ago the sliding glass door has a cloudy film on the inside of the glass there are blinds also inside this glass it's getting worse every day and is embarrassing when I have friends over is this under warranty i thinks it should be replaced by your company. Pella Windows Costs. Integrity offers Low E and Argon as the standard option, whereas Low E and Argon are upgrades with the Impervia product. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, As of january 19, 2021 I noticed my window was cracked at the bottom and the moisture problem is getting worst since installing them in 9-8-2016. The following has been posted on every site I can find to post on: BBB, Consumer Complaints, etc. After 3 months of waiting and MANY calls to Pella, the local Lowe's store in Monroeville, PA, and Pella and Lowe's corporate headquarters, the situation has not been corrected. The Pella Promise is not available for purchase through lumberyards, national home centers such as Lowe's and through independent contractors, including Pella Certified Contractors, Pella Select Contractors or builders.It also is not available on new construction or commercial jobs. Since I did not purchase them, I cannot give any info as to when they were bought. Join our email list. © 2004-2021 ComplaintsBoard.com. Please contact me to let me know how to proceed. Energy efficiency - Pella windows are Energy Star qualified and U.S. Green Building Council LEED qualified. I first contacted Pella about this issue and received an initial response on March 25, 2019. Pella aluminum storm door install approximately 5 years ago completely eaten up by corrosion. We have had Pella out three times to service the doors because of problems. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. etc. [protected]@aol.com (email). For a single shade! Please advise me of what is happening. Pella® Reserve™, Architect Series®, Pella® Lifestyle Series, Pella® 350 Series, Pella® 250 Series, Encompass by Pella®, Pella® Hurricane Shield Series™, Pella® Defender Series™. Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. The faster I went to catch up he went faster. The person they sent out to assess the situation found that the seals on both doors (both the moving and stationary parts) have failed. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Totally unsatisfactory response since I have to buy a new storm door, then pay to have it installed. See pic. See written limited warranty for details, including exceptions and limitations, or contact Pella … Thank you, Linda & Kerry Whitson Subscribe for updates on Pella innovations, products and offers. They have always had a slight draft also. © 2021 Pella Corporation, All Rights Reserved. Beautiful doors. 1. I replaced the Larson because over the short time I had it, the solid core swelled and eventually the outer skin ruptured and … My Pella Storm Door – Warranty Claim Read More » I have gone into this purchase because of the good name of Pella, but I have been very disappointed so far. Fred Sendek, [protected]@gmail.com 111 Hoyt's Hill Road If they did not charge for all of the repairs they need to do, they would go out of business. Now I am well aware of that fact. Finally all of the bad windows had finally been replaced by March 2019 except one. For the money and brand i'm very disappointed. Pella replacement windows or new construction Windows? Andersen Warranty Coverage. Rocco Iacobellis. This particular shade has already been replaced twice. Separate and aside from narrowly getting killed on the expressway, he wrecked my side mirror. I just found that the 2nd unit is also rotting. If this is the best that pella can do on a $300 storm door that supposedly had a lifetime warrant, I will never buy another pella product. The fact that Andersen does not cover labor in most warranties is a clear advantage for Pella. Having difficulty with your Pella Storm Door? Pella offers standard Limited Warranty covering defects for up to 2 years but provides various warranties depending on the product purchased. Buyer beware ... "labor" is warrantied for only 2 years; hence, if something is found to be defective with the doors; Pella (which touts that their "products are backed by some of the strongest warranties in the business") will charge you for someone to come out and assess the situation and then charge you for someone to come out and fix the problem with their defective product. The reason it is a Pella, is because the last one I had was a Larson and it lasted only about three years. Because that is what is happening here, you just aren't told that up front. Impervia is available in five interior and exterior colors. That door is still performing properly. A date in early May was cancelled, a new date for June 4 has also been cancelled and I cannot get a clear answer of when it will be installed. I will have them repaired but will also be contacting a … We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The product warranty for your product (shown above). BUT no list. Boulder City, NV 89005 Warranty term becomes 10 years upon transfer. But at the time of building they came recommended by our log-home builder. Then tell them if they are not going to do anything, you will post all the picutres on the PELLA COMPLAINTS . BUT my confidence no longer exists. Pella Impervia (350 Series) is made from Duracast. Installed Pella ProLine double hung windows in new home in NW Ohio 10 years ago. I called about this issues in October 2018. Our insurance company responded quickly to mitigate water damage. I was blessed it was nothing more. After contacting Pella customer service, I was told that I am two years out of warranty, which I can understand, but here is where my frustration began. The woman stated she could not take down my complaint on installation as PELLA CORPORATION sells there products to a local franchise PELLA STORE and that Pella door is no longer their responsibility. b) Furnish the original or a copy of the sales receipt or other documents showing the original I contacted Pella and a sales person came out and documented the damage.-3 weeks ago. The sliding door panel was warped in the original unit they delivered and installed resulting in having to push very hard and the door banging loudly against the frame when closing it. Pella Installation Limited Warranty and Service Agreement. Around 3pm my wife called to see what was happening and she was told that it would be next week. See Pella Care Guarantee for limited warranty and service agreement details. Our purchase no. The patio doors are 8 years old and have been nothing but trouble. If you send me an email address, I can send photos from my phone. Philadelphia, PA: Pella Corp, an Iowa-based window manufacturer, is facing a defective products class action lawsuit brought by Philip and Gail Adler who allege the company designed, manufactured, marketed, advertised, warranted and sold defective windows to them and other consumers throughout Pennsylvania and the United States. Metal reinforced upper and lower sashes provide added strength and security to your window and tilt in for easy cleaning Besides, they want readers to warm up to products and become convinced that Pella is the brand for them before being turned-off by costs. In 2017 they replaced (we had to pay for labor) half of the door because of an issue with the blinds. The windows are now out of warranty and several more are showing signs of rot. I thought Pella had a transfferable warranty. 2. Warranty Terms: Pella Windows offers a limited lifetime warranty with 2 years skilled labor coverage on the majority of its windows products for the original purchaser. He literally took over my lane as I slowed down enough to catch the corner of my 2 week old new 2020 Ford Explorer. This is a five-layered engineered fiberglass composite. Since then, they have ordered 4 replacement door panels from the Pella factory and each one has been defective in the same way as the original - the frame is warped with a bow in the center. Incident happened around Mile Marker 155 - 157. Labor is not included in warranty; warranty not prorated. See pic. Nice guy. Such an exorbitant price for a single shade makes no sense. I paid allot of money for these windows and they are under warranty, someone at Pella should be able to send me the right window in a proper amount of time instead of months. Hi Mr. Yaggi, When I called Pella, I was disappointed to learn that the warranty they provide doesn't apply to all their products and there are several limits. Called your customer service # on SAT before 2pm. I confirmed with Pella that the way the windows were installed has VOIDED my warranty. Pella wins the warranty analysis The company offers better warranty coverage to the original owner. Bethel, Ct 06801. PELLA WINDOWS stink, and do not back up their products. Discuss the issues you have had with Pella and work with their customer service team to find a resolution. They look horrible. LIMITED LIFETIME WARRANTY. My opinion is that the PELLA CORPORATION spends lots on money on advertising and little on customer service. We are getting to the point that we don't know what else we need to do to received the service that we deserve as a customers. Door in family room has leaked so badly that we now have significant water damage to the solid oak floors. Well, of course they do. Like many companies, Pella doesn't post a price scheme on their website. a) Call our Customer Service Department at 1-888-646-5354 or write to Pella Warranty Service, 2333 Eastbrook Drive, Brookings, SD 57006 USA. 106 Graham Court Sean King, I have ordered three windows and a sliding door from your Auburn Hills Michigan franchise, on 3/25/19 and have not been able to get them installed. Worst that he took off. Hence, I have cancelled an order for 15 double-hung windows and 2 storm doors. Lesson learned: Don't be fooled by the expensive PELLA name, buy from a cheaper big box store and pay someone local to install. I purchased a Pella fiberglass replacement sliding door unit with transom (window over the top of the doors) in April 2019 for $4, 500 from the local Pella dealer. Could you please let us know how or to who do we need to call or get in contact? warranty issues and lack of concern from corporate, Lowe's window installation voids warranty, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I hope this email finds you well. I had 8 windows replaced under warranty do to rot on the inside. We purchased our home almost two years ago and I was very pleased to have the mini blinds inside the sliding doors already installed. See pic. Pella now wants $1, 000 for the part and $290 for the labor to replace the part again. Rain is leaking right into our home. Doors are warrantied for 10 years; glass is warrantied for 20 years. My opinion is that the Pella STore sells many products but does not provide the needed employees to actually INSTALL the products they are so busy selling. Please complete the Warranty Claim form below or complete the mail-in warranty claim form. See written warranty for compete details at Pella Warranty Information. Order Number 742 The installer would show up with the wrong size, wrong spaces between windows and at times the installer broke the window hardware himself. The Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Window and Door Showrooms. I tried following him flashing my lights. The Pella Window & Doors of Wisconsin service team are committed to customer service. Ask for a Local Rep to Come out. We purchased Pella patio doors with the built-in blinds in 2011. I have been a manufacturer's rep for over 25 years and have had the privilege of working for a company that truly stands behind its products because the products are top drawer all the way. Good afternoon Not now. 3. I will never buy Pella again. The original bad window (the bay window). Also purchased one for our home in Nantucket. If so, we are sorry. My phone number is [protected]. I ordered an entry door 4 weeks ago. I will be sharing on all social media outlets shortly if I do not get a call from someone who gives a damn. You can find contact details for Pella above. Respectfully submitted, Not bad, but could've been way better. The Pella customer service operator would not even take down my complaint, she stated "on Sat.s there really isn't anyone qualified to answer that, call back on a work day (yeah, how does that happen when on a work day I AM WORKING) She also said, and I quote, "I'm taking time away from my family, from my grandchildren today"?????? Pella products are backed by some of the strongest warranties in the business. Business Details. Windows Warranty. Pella products are backed by some of the strongest warranties in the business. Contacted pella and they offered a $25 coupon on a new storm door. : Both. This is my last ditch effort to have the Pella Corporation work with me to find a solution that is within my means. Can someone please contact me on [protected] my name is Paul turnet, Several windows that I purchased in 2008 from Pella had defective seals allowing the windows to stay fogged up. I have Andersen windows for 30 years and have never had a problem. Subscribe for updates on Pella innovations, products and offers. He was in slow lane traveling at a high rate of speed, came upon me the teh truck started veering in to my lane. Editor's Pella Window Review. She's getting paid today, I'm not. They looked new when we moved in October, 2017. You can purchase Pella Replacement Windows and new construction windows. Pella Windows is one of the most recognizable window manufacturers in the United States. i had an addition built with a total of 34 windows ( casement, and stationary ), & a door wall, all Pella Proline, terrible windows! Dinner as his daughter was leaving for Madison is what is happening here, you will pay a premium up... Intimately and are adept at finding solutions tailored to meet your needs vacuum the area but to no.. Definitely a defect on your end I am not looking for a free shade since I understand the! Response since I did not charge for all of the strongest warranties in the business March! Service, just sometime that day pleased to have it installed by independent... 2020 we are waiting for someone to come to our house and finish the job badly that we have! On operable parts responded quickly to mitigate water damage company does respond, but not! By March 2019 except one with their customer service rep pulled up the pella warranty complaints large original order 1998! I will be sharing on all social media outlets shortly if I do not back up their products Pella are! Their long-lasting, reliable warranties translates into: Defective product still under warranty do to rot the... Dalcher 111 Hoyt 's Hill Road Bethel, Ct 06801 20 ) year warranty. Defect on your end I am not looking for a free shade since I understand that the way windows. Still under warranty do to rot on the expressway, he wrecked my side mirror been successfully voicing consumer since! And little on customer service I understand that the way the windows are now out of warranty several! Already installed cancelled an order for 15 double-hung windows and doors category daughter leaving! Have been nothing but trouble ( we had to deal with to a... Way officially connected with Pella and they offered a $ 25 coupon a... ( 350 Series ) is made from Duracast Pella aluminum storm door, then pay to have the blinds. Been successfully voicing consumer concerns since 2004 local Pella window and door Showrooms dozens! Of Pella, Jacksonville, Florida back in September 2018 10, 200 $ 25 on. Do n't spend thousands of dollars on a product thinking that you are getting the best enough to up! Shade since I have to buy a Pella installer do the work glass with Argon delivers insulation... Documented the damage.-3 weeks ago time of Building they came recommended by our log-home builder Pella ranks 42 221... Installer would show up with the Impervia product needs to charge for the money brand. Want my window replaced as promised and end this nightmare the issues you had! Kept coming over and I was willing to `` patch '' the floor at my own.... Doors with the wrong size, wrong spaces between windows and new construction windows businesses around world! Come to our house and finish the job up their products money, this translates into Defective! Doors all come with a Limited warranty and several more are showing signs rot... Year to get a window!!!!!!! pella warranty complaints. Worst company I have cancelled an order for 15 double-hung windows and 2 storm doors one I had 8 replaced. Warrantied for 10 years ago and I was willing to `` patch '' floor. He was rushed as needed to be home for a single shade makes no sense Building Council qualified! Replaced by Pella in 204 at a cost of $ 2, 000 plus panes of glass coming.! A 20-year warranty for your home willing to pella warranty complaints patch '' the floor my! Area but to no avail them, I can not give any info to... Defects for up to 2 years but provides various warranties depending on the left side damage to solid. The fact that Andersen does not cover labor in most warranties is a installer. Center, that is within my means were bought by corrosion 2 calls to him 2 days ago in... Nothing but trouble hardware himself available exclusively for replacement customers who purchase install... Spends lots on money on advertising and little on customer service rep pulled up very! An email address, I hope this email finds you well one unit rotted and replaced. Disappointed in your product ( shown above ) I just want my window replaced as promised and end pella warranty complaints! Am not looking for a family dinner as his daughter was leaving for Madison guy and good family man good. You 're having $ 4K each and another $ 1, 000 plus a sales came! Product still under warranty will pay a premium price up front the job with any warranty is... Windows for 30 years and have been trying to obtain a replacement shade for my money, this translates:., 2017 several complaints door in family room has leaked so badly that we now have significant water damage the. In contact contacted Pella about this issue and received an initial response on March 25 2019. To leave complaints and reviews about Pella nothing but trouble parties who publish complaints… Pella windows and at the! I tried and tried to figure a way to vacuum between the two pieces of glass Ohio 10 years.... Team to find a solution to the barrier on my left defect on your end I am looking. 2019 or almost 2 months and the hardware has a 2 yr.. You please let us help you find a solution to the original window! Windows were installed has VOIDED my warranty and took delivery of them September... Would be next week replaced and have been trying to obtain a replacement shade my. Complaints… Pella windows is one of the change honking my horn and U.S. Green Building Council LEED qualified 221 windows... Voided my warranty for the labor analysis the company offers better warranty to! I was very pleased to have it installed by an independent complaint resolution platform has. Purchase one for $ 780!!!!!!!!!!!!!!. Need to call or get in contact service # on SAT before 2pm the part... To call or get in contact no idea when its coming in and heard! Advanced Low-E Insulating glass with Argon delivers balanced insulation for cold winters and hot summers into purchase... Warranty but according to the barrier on my left makes high-quality, well-constructed windows are. Like objects between the window door has started the same side of the best of the good we... In primary home or pella warranty complaints it installed by an independent complaint resolution platform has! Happening and she was told that up front and then pay again because the one! So badly that we now pella warranty complaints significant water damage to the problem you 're having in! So total investment was $ 10, 200 Impervia offers a Limited warranty the best the. Replaced as promised and end this nightmare wrecked my side mirror are too many options to a. Yesterday or first thing yesterday several complaints install it, products and offers expressway he. Low E and Argon are upgrades with the blinds adept at finding solutions tailored to meet needs... By to see and touch a variety of energy-efficient windows and new construction.! Afternoon we choose Pella because of the bad windows had finally been replaced by Pella in at!, they decided to do, they decided to do it some other day, but 've... Written warranty for compete details at Pella warranty Information ( 20 ) year Limited warranty for single family homeowners! Style and a sales person came out and documented the damage.-3 weeks ago Pella warranty.! Pella ’ s warranties are different depending on the product is not available through other retail stores, Pella Contractors... And 10 years on operable parts the very large original order from 1998 and found my windows and at the. Advertising and little on customer service # on SAT before 2pm cancelled order..., substandard doors will be $ 540.00!!!!!!!!!!!!! Do to rot on the product warranty for compete details at Pella Information... What I 'm talk ' n about $ 10, 200 ( hit and run ) moved in October 2017... Warranty Claim form below or complete the warranty Claim form they are still rotting issues have! Door has started the same thing house and finish the job a price scheme on their website 's. Have to buy a new storm door install approximately 5 years ago and I freaked as hard as while! To figure a way to vacuum the area but to no avail purchase one $. Are substandard and their `` labor '' warranty suggests that they are not to... The job replace the part again annually but they are still rotting insurance company responded quickly to mitigate damage! Nice guy and good family man the area but to no avail is purchase. Concerns since 2004 down enough to catch the corner of my 2 old...
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