You know retailers send it back to the manufacturer mate? Never get it as it feels like throwing money away to me. You expect it to last at least 5 until the next generation. Anyway, at the time, I had a TX-P42G15. 3 minute quick fix that wont void your warranty - Duration: 2:24. Sony’s contender in the eighth generation of video gaming consoles is the PlayStation 4 (PS4), released in Australia in November 2013. i'm getting my ps4 from HN, so if it fails in month 13, do I go to HN or Sony ? Warranty Information. I'm buying mine from Harvey Norman for the 3 year replacement product care they offer for $79. PowerA creates the most innovative accessories for the world’s best interactive entertainment, focused on performance, quality, and enhancing the consumer experience I don't understand why I had to pay for everybodies home replacement in QLD when the floods came through, I certainly have mine covered at my own expense. Back to PlayStation.com.PlayStation.com. Why would there be a fight? AMEX is especially good for this. You expect it to last at least 5 until the next generation. Get help in the US and Canada for issues related to your PlayStation® PS4™, PS4™Pro, PS VR, DUALSHOCK®4 wireless controller, PS3™, and PS Vita. Our Reboot team offers a variety of risk-free services, and we cover a huge range of products; from consoles to mobile phones, with issues such as screen replacement, console repair, controller repair, phone repairs and hard drive upgrades, we guarantee a comprehensive service of your device. Sony will be offering a 12 month warranty on the console as standard, so if it breaks down you can get in touch with Sony directly to get it repaired/replaced. Picked up my PS4 at HN today and the guy asked if I wanted extra cover,$120 for 3 years I said I dont think so,as consumer guarrantee covers me for longer than a year anyway. Because it creates work for them and they get nothing more from it. Your PS3 died after 15 months so Im quite sure under Australian consumer guarrantee law,you could have gone back to get it fixed.Either by place of purchase or even Sony,and NOT for $200. Its very vague but when I informed the ACCC what JB had said I was told that they were totally in the wrong and they cant say that as its against the law to give misleading information to make a sale. Can confirm this as well. I'm sure my xbox360 was under a decent warranty. Correct, and it's why you don't need an extended warranty. Now, it's reasonable to expect that Microsoft/Sony would still have the repair facilities and spare parts in 5 years time, no? Answer: DOA out of the box (covered under the free 12-month warranty) OR when it is very old (not covered by your extended warranty). He's lying and trying to sell you something. Other countries (I believe it's the EU that can?) This is relevant to pretty much any electronic goods in Australia as well. They took down the stores name and wrote down the incident. The Sony PlayStation 4 has had a long and well-earned place as one of the top systems on the market, quickly becoming one of the most beloved video game consoles in the world.. In response I was told that these rights would only last a short time only a year or so, so I would be better of getting the extended warranty which will insure my console and accessories for 3 years. If your car is in an accident they won't cover it because it was misuse and it's between you and whatever else was hit. I've also known people to purchase a console new, replace it with their old one and return it to the store claiming damage. This also makes me feel like "extended warranty" which you pay for when purchasing expensive items is a bit of a waste of money. Note that this all applies if the product is under $40,000 which it obviously is. You're making big assumptions. You are pretty much covered under Australian law to an extent via statutory warranty on electronic products. PlayStation Warranty Coverage. I have been using it for the past few days and have seen nothing telling me what to do. The new PS5 console is launching late 2020. Insurance lasts a lot longer than you'd expect the product to last. To add to this, the research body on this subject very strongly indicates that all extended warranties on consumer electronics products are a huge rip-off. But its worth noting that under ACL the retailer is obligated to resolve your issue and can't fob you off to the manufacturer. If it happens again though, I'll be better armed, although I guess the risk isn't as great this time around, considering it's $549 v $999 (PS3). Samsung were actually well aware and happy to abide by the Consumer Guarantee which I found very good. You actually can in some states. 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